May 23, 2015

Membership Levels

There are four different membership levels available for you. Each level has the addition of new information and services to help your practice grow and give you the information you need to assure you that your team is performing at the highest level.  Click on any membership level below to learn more about what that level offers.

“Focus on solving challenges and capturing opportunities to grow and gain peace of mind.” Chris Gangnes

Membership Levels

Team Builder

Team Performance

Team Results

Team Results PLUS

Team Builder

Team Builder: 

Doctor and Hospital Staff

Provides an extensive library of videos and tools to give insight into the keys of running a successful aesthetic practice along with a team e-;earning module to help build an A-list cast.  With the Team Builder membership you can create user accounts for each staff member to provide them access to training modules that include progress tracking, concept reinforcement exams, and certificates of completion.

“Let Your Patient’s Perspective Drive Your Decisions and Grow Your Practice” – Chris Gangnes

 

VIDEOS
The membership video library offers video seminars about all aspects of running a successful practice.

  • The Practice Production – 27 videos
    • Identify and understand what your patients experience in your practice, the role of each team member in delivering the experience and how to create a remarkable experience for your patients.
  • Understanding Patients – 9 videos
    • Elective patients have entirely different motivations than traditional patients.  In order to build a rapport and convert more prospective patients it is important to understand the underlying motivations or elective patients and how to cater to their emotional needs.
  • The Value of a Phone Call – 8 videos
    • It costs a lot to make the phone ring.  This series will help viewers understand the cost and value every phone call represents.
  • Contract Negotiation – 8 videos
    • Know how and what to negotiate, along with the pitfall hidden in every contract.  (This series will save you thousands of dollars)
  • Phone Skills and the I.C.C. Method – 9 videos
    • This call handling strategy provides the tools and examples of how to handle difficult calls and convert them to consultations.
  • And Many More
DOCUMENT TEMPLATES
Document templates to help your team communicate effectively with patients and craft messaging that will gain greater patient acceptance.

Your membership provides access to templates for:

  • Pre and Post Consultation
  • Appointment Follow Up
  • Surveys
  • Request for Reviews
  • Request for Feedback
  • Custom Templates for Your Practice Needs 
MANAGEMENT TOOLS
To lead effectively you need to provide your team with direction and tools to help support their roles.  The management tools available will help your team perform more efficiently and understand their role in the organization.

  • Operations Manual
  •  Inventory Logs
  • Botox Tracking Logs
  • Daily Payment Reporting
ONDEMAND ACCESS
The membership content from My Patient Experience is available anytime from anywhere.  You don’t need DVDs or manuals, just a wi-fi or data connection and you can access your entire membership portfolio.
MOBILE FRIENDLY
My Patient Experience is a mobile responsive site so you can use your smartphone to view all the videos or e-learning module.
INDIVIDUAL EMPLOYEE LOGINS
The Team Builder membership level provides access to the employee E-learning module.  This module provides each employee their own login to the E-learning module so that they can be guided through training courses at their own speed.  The system tracks user progress and remembers which modules have been completed so a user can learn at their own pace.  E-learning Module 
QUIZ REINFORCEMENT AND GRADING
Following each training module each user will take a quiz to help with content retention and concept reinforcement.  The quizzes are graded to ensure each user understands the key concepts and goals of the training modules.  
HR DOCUMENTS AND TOOLS
HR can be a very challenging aspect of practice management.  The documents and tools available with the Team Builder membership help manage your team more effectively.

Run a tighter practice with tools like:

  • Interview Guide
  • Employee Manual
  • Performance Review Outline
  • Compensation Outline
  • Orientation Guide
  • Job Descriptions

Just $99 per month

JOIN TEAM BUILDER NOW

Team Performance

Join Team Performance: 

The Team Performance membership provides a comprehensive call tracking and monitoring system that includes the assessment of every call to determine the outcome.  Each incoming call will be reviewed to determine if the call was in fact a prospective patient and whether or not that prospect scheduled an appointment.

Ad Source Performance Report

The primary goal of every phone call is to book an appointment. With this service you will know how many calls came in from each different ad source, if that call was a prospective patient, AND if that prospective patient booked an appointment. Each call is also identified by the individual that handles the call, allowing you to get the % call conversion for each of your staff members.

In addition you will get daily emails of your lost prospects including caller id and call recording. Your staff will be able to reach out to every prospective patient that doesn’t book an appointment at the initial phone call.

Imagine getting a second chance at scheduling EVERY lost opportunity.

VIDEOS
The membership video library offers video seminars about all aspects of running a successful practice.

  • The Practice Production – 27 videos
    • Identify and understand what your patients experience in your practice, the role of each team member in delivering the experience and how to create a remarkable experience for your patients.
  • Understanding Patients – 9 videos
    • Elective patients have entirely different motivations than traditional patients.  In order to build a rapport and convert more prospective patients it is important to understand the underlying motivations or elective patients and how to cater to their emotional needs.
  • The Value of a Phone Call – 8 videos
    • It costs a lot to make the phone ring.  This series will help viewers understand the cost and value every phone call represents.
  • Contract Negotiation – 8 videos
    • Know how and what to negotiate, along with the pitfall hidden in every contract.  (This series will save you thousands of dollars)
  • Phone Skills and the I.C.C. Method – 9 videos
    • This call handling strategy provides the tools and examples of how to handle difficult calls and convert them to consultations.
  • And Many More
DOCUMENT TEMPLATES
Document templates to help your team communicate effectively with patients and craft messaging that will gain greater patient acceptance.

Your membership provides access to templates for:

  • Pre and Post Consultation
  • Appointment Follow Up
  • Surveys
  • Request for Reviews
  • Request for Feedback
  • Custom Templates for Your Practice Needs 
ONDEMAND ACCESS
The membership content from My Patient Experience is available anytime from anywhere.  You don’t need DVDs or manuals, just a wi-fi or data connection and you can access your entire membership portfolio.
MOBILE FRIENDLY
My Patient Experience is a mobile responsive site so you can use your smartphone to view all the videos or e-learning module.
INDIVIDUAL EMPLOYEE LOGINS
My Patient Experience membership provides access to the employee E-learning module.  This module provides each employee their own login to the E-learning module so that they can be guided through training courses at their own speed.  The system tracks user progress and remembers which modules have been completed so a user can learn at their own pace.  E-learning Module 
QUIZ REINFORCEMENT AND GRADING
Following each training module each user will take a quiz to help with content retention and concept reinforcement.  The quizzes are graded to ensure each user understands the key concepts and goals of the training modules.  
HR DOCUMENTS AND TOOLS
HR can be a very challenging aspect of practice management.  The documents and tools available with the My Patient Experience membership help manage your team more effectively.

Run a tighter practice with tools like:

  • Interview Guide
  • Employee Manual
  • Performance Review Outline
  • Compensation Outline
  • Orientation Guide
  • Job Descriptions
ASSESSMENT OF EVERY INCOMING CALL
All marketing calls are reviewed to determine if the call is actually a prospective patient, the name of the call handler, and whether or not that prospect books an appointment.  With call assessment you will know the true results of your marketing AND the effectiveness of your call handlers.Ad Source Performance Report
CALL CONVERSION RATES
The front line in every practice is the phones.  Do you know what is happening on your front lines?  Team Performance members benefit from the peace of mind of knowing exactly what is happening on their phones.  Members know the outcome of every incoming call and the system will provide the conversion rate for calls to appointments for each individual ad source as well as for each employee.  Employee Performance Report 
LOST OPPORTUNITY FOLLOW UP
In addition to call assessment Team Performance members also will have a second chance to convert every lost opportunity.  Each day a report is sent to the practice listing all of the lost opportunities from the previous day.  The report contains the call handlers name, the recording of the phone call, and the caller id of the prospective patient.  This gives your practice a second chance to convert EVERY opportunity.

Just $599 per month

JOIN TEAM PERFORMANCE NOW

 

Team Results

Join Team Results: 

recurrning revenue

Includes the comprehensive call tracking and assessment solution with the addition of direct training and coaching to ensure your team is continually improving and performing at the highest possible level.  Your team will receive live coaching including review of actual call recordings to give real examples of how to improve conversions within the practice.  Call conversion is the key to enhancing return on investment and increasing profits.

Repetition and reinforcement solidifies skills and produces consistent performance improvement.
VIDEOS
The membership video library offers video seminars about all aspects of running a successful practice.

  • The Practice Production – 27 videos
    • Identify and understand what your patients experience in your practice, the role of each team member in delivering the experience and how to create a remarkable experience for your patients.
  • Understanding Patients – 9 videos
    • Elective patients have entirely different motivations than traditional patients.  In order to build a rapport and convert more prospective patients it is important to understand the underlying motivations or elective patients and how to cater to their emotional needs.
  • The Value of a Phone Call – 8 videos
    • It costs a lot to make the phone ring.  This series will help viewers understand the cost and value every phone call represents.
  • Contract Negotiation – 8 videos
    • Know how and what to negotiate, along with the pitfall hidden in every contract.  (This series will save you thousands of dollars)
  • Phone Skills and the I.C.C. Method – 9 videos
    • This call handling strategy provides the tools and examples of how to handle difficult calls and convert them to consultations.
  • And Many More
DOCUMENT TEMPLATES
Document templates to help your team communicate effectively with patients and craft messaging that will gain greater patient acceptance.

Your membership provides access to templates for:

  • Pre and Post Consultation
  • Appointment Follow Up
  • Surveys
  • Request for Reviews
  • Request for Feedback
  • Custom Templates for Your Practice Needs 
ONDEMAND ACCESS
The membership content from My Patient Experience is available anytime from anywhere.  You don’t need DVDs or manuals, just a wi-fi or data connection and you can access your entire membership portfolio.
MOBILE FRIENDLY
My Patient Experience is a mobile responsive site so you can use your smartphone to view all the videos or e-learning module.
INDIVIDUAL EMPLOYEE LOGINS
My Patient Experience membership provides access to the employee E-learning module.  This module provides each employee their own login to the E-learning module so that they can be guided through training courses at their own speed.  The system tracks user progress and remembers which modules have been completed so a user can learn at their own pace.  E-learning Module 
QUIZ REINFORCEMENT AND GRADING
Following each training module each user will take a quiz to help with content retention and concept reinforcement.  The quizzes are graded to ensure each user understands the key concepts and goals of the training modules.  
HR DOCUMENTS AND TOOLS
HR can be a very challenging aspect of practice management.  The documents and tools available with the My Patient Experience membership help manage your team more effectively.

Run a tighter practice with tools like:

  • Interview Guide
  • Employee Manual
  • Performance Review Outline
  • Compensation Outline
  • Orientation Guide
  • Job Descriptions
ASSESSMENT OF EVERY INCOMING CALL
All marketing calls are reviewed to determine if the call is actually a prospective patient, the name of the call handler, and whether or not that prospect books an appointment.  With call assessment you will know the true results of your marketing AND the effectiveness of your call handlers.Ad Source Performance Report
CALL CONVERSION RATES
The front line in every practice is the phones.  Do you know what is happening on your front lines?  Team Results members benefit from the peace of mind of knowing exactly what is happening on their phones.  Members know the outcome of every incoming call and the system will provide the conversion rate for calls to appointments for each individual ad source as well as for each employee.  Employee Performance Report 
LOST OPPORTUNITY FOLLOW UP
In addition to call assessment Team Results members also will have a second chance to convert every lost opportunity.  Each day a report is sent to the practice listing all of the lost opportunities from the previous day.  The report contains the call handlers name, the recording of the phone call, and the caller id of the prospective patient.  This gives your practice a second chance to convert EVERY opportunity.
LIVE TRAINING AND COACHING
In order to create the greatest impact on performance improvement this membership level includes quarterly training and coaching with your team.  These quarterly meetings are guaranteed to produce consistent improvement and amazing performance by your staff.  They will listen to actual calls to the practice in order to produce real life role playing scenarios and understand how to improve call handling strategies for optimal conversion of qualified leads.

Just $649 per month

JOIN TEAM RESULTS NOW

 

Team Results PLUS

Join Team Results PLUS: 

With the Team Results PLUS membership practices get the addition of a monthly CallScore Performance Reporting and Personal Consultant Services to customize and support your specific practices needs.  This is intended for practices looking for more comprehensive support and direct customized solutions fro practice management and improvement.

 

 

ALL MEMBER CONTENT
The Team Results membership includes all of the membership content from all of the membership levels.Team Results PLUS members receive:

Video Library
Document Templates
Management Tools
Employee E-Learning Module
HR Documents and Tools
Inbound Call Tracking and Recording
Detailed Marketing Reporting
Assessment of Every Incoming Call
Call Conversion Rates
Lost Opportunity Follow Up
And…

CALLSCORE PERFORMANCE REPORTING

CallScore Reporting grades 15 calls per month are graded in order to continually identify strengths and weaknesses of call handlers. The prescribed process of call handling is used as a guideline to analyze the important keys to successful call conversion. Each call reviewed will be scored based on the practices preferred question set and the scoring reported each month.

PERSONAL CONSULTANT SERVICES

If you would like a more customized approach to practice improvement your personal consultant will help you identify and create customized solutions for the specific needs of the practice. Chris Gangnes draws on more than 13 years experience in practice management to help you implement the best practices in the industry for your practice success.
This solution can help you:

Develop processes for your practices success
Advise on new office development
Create effective employee incentives
Create management processes
Train managers
Coach staff
Grow your practice

Just $999 per month

JOIN TEAM RESULTS PLUS NOW