Your Orbera Boost membership will ensure your practice gets the maximum benefit from your prospective patient leads. Our team at My Patient Experience is here to help your practice. If you ever have questions or would like support for any issue in your practice you can email us any time at support@mypatientexperience.com or fill out the form on the right side of every page.
Use this home page or the top menu bar to navigate to your member resources.
ORBERA® Boost System Resources
ORBERA® Boost Service Overview
Intake Analysis – One of our first steps to to assess the current processes in your practice that capture interested prospects and transition them into patient in your practice. As soon as your account was setup we started our analysis. We provide you with a report that highlights opportunities for improvement and insights to help streamline your prospective patient conversion.
Call to Consult Tracking – we setup a call tracking, recording, and scoring solution so you know the exact result of every prospective patient call. You will get automated reports sent to you which include daily missed opportunities, weekly traffic analysis, and monthly Owner Summary which is your practice’s report card for lead conversion.
Automated Email Response – your team has a form in which they input prospective patient name’s and email addresses and they are automatically added to your ORBERA® email marketing sequence.
Custom Phone Script – we develop your custom ORBERA® phone script to help your staff communicate value and make sure interested prospects choose you.
Staff Training – your team has access to our e-learning platform focused on understanding patients and how to deliver an outstanding experience within your practice. We combine our e-learning with live virtual training to provide your team the best tools and guidance for success.
Practice Content Page
We place all your custom practice content in one place. To access your Practice Content Page click the following link [userpagelink] .
Employee Training Logins
To create new employee logins simply go to your Membership Account page by clicking the link on the right side navigation. On your my account page click the Team Member Login Creation Form at the bottom of the page or use the following link:
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CallData Tracking System
Your comprehensive call tracking solution includes phone numbers to track your inbound leads from your digital marketing campaign. Your call tracking data can be accessed any time by clicking on the CallData link on the top navigation of your site.
You can update your list of call handlers or report recipients anytime through submitting the following form
Your Orbera Boost membership includes individual coaching and training with your practice. We will perform quarterly training with your staff to continually improve performance and provide your team the support to ensure the highest level of success. Your sessions will include a review of actual phone calls to the practice in order to get real examples of how calls are being handled and strategies to convert prospects into patients.
To schedule a session please use the app below to find a convenient time:
Content is updated frequently. You will be notified of updates and they will be highlighted on the recent posts section of the right hand navigation.
If you ever have questions, problems, or topics you would like to see please email us at support@mypatientexperience.com.
Video Galleries
Your Practice Production
Your Practice Production: The video series Your Practice Production is intended to help inspire how you think about your practice, the role of your staff and the importance of looking at your operation from your patient’s perspective.
The patient experience is every interaction with and about your practice, both inside and outside the office, from your patient’s perspective.
Understanding Patients
Understanding Patients: Deciding to seek aesthetic treatment is an emotionally driven decision. In order to appeal to the underlying motivations of patients and build long term relationships you must understand why they are coming to see you, what is important to them, and how to ensure they feel comfortable and confident with your practice.
Understand and appeal to a patient’s “Why” and you will turn onetime into a lifetime.
Practice Management
Practice Management:This gallery provides videos focused on various aspects of running a successful practice. There is a lot that goes into making a practice function well. Gain insight into the difficult aspects of running a practice and tips and tools to make the job easier.
Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others. —Jack Welch
Practice Management Resources
Employee Tools
Employee Tools: Your team makes your practice work. Make sure they have tools in place that can help them gain an understanding of the role they play and how to play their part. These tools will help to make your team more effective to accomplish your goals.
A good leader should focus on making sure everyone is being given the tools to do their job, not just expecting – poof! – that they’re going to produce great work. Anne Sweeney
Patient Communication
Patient Communication: Communicating with patients is a very delicate process. It is important that your team use the appropriate language, timing, intent, and tone. The examples provided will provide templates that can be used in your practice in order to ensure effective communication and have the greatest positive impact on your patients.
The single biggest problem in communication is the illusion that it has taken place. George Bernard Shaw
HR Resources
Job Descriptions
Job Descriptions: To be successful people need to know what is expected of them. Job descriptions serve that very purpose. They give team members direction and an outline of what they are responsible for within the practice. You can’t expect someone to be successful without knowing what they should be doing.
Employee Review Forms
Employee Review Forms: In order to improve performance and achieve the goals that are set forth employees need to get feedback. The employee review is the time in which owners or managers can review team members performance and influence positive improvements in the team. DO NOT think of this as the time employees need to get raises. You should sit down with employees at least twice annually in order to gauge performance and get feedback about what you can be doing better. Reviews are just as much a time to discuss employee performance as it is to review what more you can do as an employer. That is the key to maintaining long term employees.
Video Gallery: Your video gallery contains a comprehensive practice knowledge base containing videos on everything from how to care for patients to contract considerations. You can watch videos anytime anywhere. They are fully compatible with your mobile devices, tablets, and computers.
Practice Management Resources: This resource library provides tools and documents that will help you with many different aspects of practice management. These resources will give you insight into the difficult aspects of running a practice and tips and tools to make the job easier.
Human Resources Library: Managing your team is one of the most difficult things that an owner or manager has to do. Your Practice Builder membership will provide you examples of tools to make managing your team easier.
Team Training: Create login info for each of your employees in order to have them enrolled in practice training courses. Go to Your Account to access the discount code used to create your employee logins or use the member link at the bottom of the account page to access the Team Login Creation Form.
Understanding Patients: Deciding to seek aesthetic treatment is an emotionally driven decision. In order to appeal to the underlying motivations of patients and build long term relationships you must understand why they are coming to see you, what is important to them, and how to ensure they feel comfortable and confident with your practice. 
Practice Management: This gallery provides videos focused on various aspects of running a successful practice. There is a lot that goes into making a practice function well. Gain insight into the difficult aspects of running a practice and tips and tools to make the job easier. 
Employee Tools: Your team makes your practice work. Make sure they have tools in place that can help them gain an understanding of the role they play and how to play their part. These tools will help to make your team more effective to accomplish your goals. 
Patient Communication: Communicating with patients is a very delicate process. It is important that your team use the appropriate language, timing, intent, and tone. The examples provided will provide templates that can be used in your practice in order to ensure effective communication and have the greatest positive impact on your patients.