The patient growth & engagement platform for aesthetic medicine

You don’t need more patients. You need to stop losing the ones who already called.

My Patient Experience connects marketing, CRM, automation and consultation tools across the aesthetic patient journey, so your team responds faster, converts more consultations and keeps patients coming back.

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Built by people who run aesthetic practices. Designed to work alongside the EMR, scheduling and phone systems you already use.

One inquiry, start to finish Example journey
Lead → Patient → Revenue → Relationship Illustrative example
Chris Gangnes

“We didn’t learn the aesthetic patient journey from a software demo. We run it every day: at the front desk, in the consult room and in the OR.”

Chris Gangnes, C.A.S.C. · Founder, My Patient Experience
Partner · Facial Aesthetic Concepts Partner · PacifiCoast Ambulatory Surgicenter AAAHC-accredited ASC

The patient journey

One patient. Dozens of moments that decide whether they choose your practice.

The patient experience starts long before anyone walks through your door: an ad, a Google search, a text at 10pm. It continues long after treatment.

MPE connects those moments so each one moves the relationship forward.

Keep your systems. Add the intelligence.

Your practice doesn’t need more software. It needs your software to work together.

Most aesthetic practices already own the technology they need to operate. Revenue leaks in the gaps between those systems.

  • Leads wait hours for a reply while interest fades
  • Follow-up depends on who remembers to do it
  • Consultations that don’t book the same day go quiet
  • Patients drift away after treatment
  • Marketing spend can’t be tied to booked revenue
MPEGrowth layer

Proof from the phones

The most expensive lead is the one you already paid for and never converted.

We rebuilt the inquiry process for Apollo Endosurgery’s patient call center: response, scripting, follow-up and accountability. Booked conversions more than doubled.

Inquiry-to-booked conversion, Apollo Endosurgery patient call center.

32%Before
73%After

The MPE platform

One platform. Every patient interaction.

Every inquiry, conversation and follow-up in one place, configured for how aesthetic practices actually book patients.

Lead conversion

Speed and follow-up decide who books. Most practices lose on both.

Respond in minutesEvery inquiry gets an answer, nights and weekends included.
Structured follow-upSequences run whether or not the front desk is slammed.
Pipeline visibilitySee every open opportunity by stage, source and coordinator.
Conversion trackingTie each booked procedure back to the campaign that produced it.

Pipeline view · Last 30 days

Consultation experience

Your consult process shouldn’t depend on who happens to follow up.

Prepare patients before they arrive, give coordinators full context, follow up automatically, and keep nurturing patients who aren’t ready yet.

    New · MPE Consultation Guides

    Give every provider your best consultation.

    An iPad guide your team walks through with each patient: why your practice, what’s causing their concern, what corrects it, real results, recovery and value. It ends with a printed plan, a private patient link and an automatic follow-up.

    • Surgical and non-surgical versions, branded to your practice
    • Your providers, your before-and-afters, your offices and financing
    • Every plan flows into MPE so no consultation goes without follow-up
    Explore Consultation Guides

    Built and used every day at FAC Centers for Aesthetic Medicine.

    Illustrative screen. Your guide carries your brand, providers and services.

    Retention & reactivation

    Growth isn’t only about finding new patients.

    Your database already holds your next month of revenue. MPE spots the opportunities and starts the right conversation.

    For aesthetic device manufacturers

    The device ships in a crate. The marketing should ship with it.

    A practice that can’t fill the schedule for a new laser doesn’t buy the next one. MPE builds a ready-to-launch campaign kit for each of your devices, loaded straight into the practice’s MPE account on install day.

    Faster launches for your customers. Better utilization for your devices. A stronger case for the next sale.

    Launch Kit · [Device Name]Ready to deploy
    • Launch email & SMS to existing patients
    • Treatment landing page
    • Social & paid ad creative
    • Patient education & FAQs
    • Consult scripts & staff training
    • Series & maintenance recall journeys
    Device sold→Kit loaded in MPE→Practice launches→Treatments booked

    Services

    Great technology doesn’t fix a bad process.

    MPE pairs the platform with people who know how aesthetic practices actually run.

    Software+Strategy+Implementation

    Your next patient has already started their journey. What happens next?

    See how MPE gives your practice faster responses, better follow-up, higher conversion and stronger patient relationships. 30 minutes, mapped to your own inquiry-to-booking flow.

    Book Your MPE Demo